Returns Policy
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100% money back guarantee
Our Company
BM Technologies welcomes returns of any product purchased from our online store or through any other related “distribution channels”. The request must be within 7 (seven days) from the date of delivery provided that;
(1) You have changed your mind about your recent purchase.
(2) The purchased product/s was/were wrong or incorrect item/s.
(3) The product is an “Unwanted Gift” and remains intact.
(4) The purchased product is defective or has a “Technical Fault”
(5) There are concerns about “the quality” of the “returned product”.
- You can return an unwanted product to BM Technologies, provided: it is unopened, undamaged, and unused with the original labels and stickers still attached (intact).
- The item is not missing any accessories or parts; and
- You may return the product to the store together with the “original invoice” received when making your purchase, or log a return on the “company website” https://bmtechworld.co.za within 7 days of delivery to you or collection by you of the unwanted product/s.
- After 7 days, you can only return a product if it is “defective”.
- Once we our “Support Staff” has inspected the “Returned Product” and validated your “Return Form”, we will credit your account with the initial “Purchase Price” of the product within 10-14 working days of the return being received at our designated “Warehouse” or “Collection Point” or “Service Center“.
- You may also elect to exchange a “Returned Product” for another product the “Exchange Product” that is of the same value as the “Returned Product”. If the price of the “Returned Product” is less than that of the “Exchange Product”, you will be liable to pay the “cash difference” between the two products. And if the price of the “Returned Product” is more than that of the “Exchange Product”.
- BM Technologies may elect to give you a “Voucher” equal to the initial value of the difference between the two product prices.
- If the packaging is in any way opened, damaged, or tampered with. BM Technologies will charge you a “Handling Fee” of up to 20% (Twenty Percent) of the “Total Purchase Price” of the “Returned Product”.
- If you have entered into a contract with a “Mobile Cellular Operator”. Returning a product bought from BM Technologies will not cancel your contract with the “Mobile Cellular Network” operator. You will continue to be responsible for that contract and for any charges and fees that are associated with that contract.
- Unsealed software products, software subscriptions, electronic software downloads and electronic voucher downloads, gift cards and in-ear products may not be returned to BM Technologies and are not eligible for refunds.
- All “Returned Products” are subject to inspection by the BM Technologies prior to processing of a “Refund or an “Exchange”.
- Any products purchased from the BM Technologies using a “debit card will not be eligible for a refund but may be exchanged for another product.
- If you want BM Technologies to collect the “Returned Product” from you, please make sure to fill in the “Returns Form on the website, BM Technologies may charge a “Fee” of R200 to facilitate the collection on the “Returned Product”. This is applicable to purchases made online.
- Products will not be refunded or exchanged due to incompatibility. Please check compatibility information before placing an order.
- Software products cannot be exchanged or refunded.
- A “20% Handling Fee” will be charged on opened/used purchases. “Courier Collection Fee” of R200.00 may be charged on “Refunds” and “Exchanges”. BM Technologies will process the “Refund” within 10-14 working days after you cancel your agreement with BM Technologies or when BM Technologies receives the “Returned Product”.
- Should a product be damaged or missing any parts or accessories at the time of delivery, please notify BM Technologies within 7 days of such delivery.
- Once we have inspected the product and validated your return, we will at your choice repair or replace the product as soon as possible or credit your account with the purchase price of the product.
- All BM Technologies products are covered by a “Manufacturer’s Warranty“. If your product is faulty you must follow the process set out in the “Manufacturer’s Warranty Booklet” as indicated to you on BM Technologies online store.
- Please note that any “Manufacturer’s Warranty” is subject to whatever terms and conditions the manufacturer may impose. These are usually stated in the “Brochure” or “Leaflet” inside or on the product packaging. It is your responsibility to make yourself aware of any such terms and conditions.
- For the avoidance of doubt, the “Manufacturer’s Warranty” is provided by the manufacturer and not BM Technologies. Any queries with regards to the warranty must be addressed with the manufacturer and BM Technologies’s role will be only to facilitate the communication between you and the manufacturer.
- Refunds will be done electronically via EFT: Electronic Funds Transfer into a bank account nominated by you “the customer”.
- In certain circumstances where possible. BM Technologies may elect to effect a credit card transaction reversal.
- Refunds may take between 10-14 working days to process.
- BM Technologies will not be liable for any bank charges, taxes, interest and/or any other fees that may be levied by your financial institution against you for the processing of the refund.
Should you elect to use courier service to return your order back to us by yourself. You may please forward the product/s to the below address:
BM Technologies HQ
2021 Zone 8
Zwelitsha
5608
Eastern Cape
Once the courier has been sent: Please be sure to also send us the courier tracking number so that we know to expect the parcel.
All requests for “Returns”, “Refunds” or “Exchanges” must be forwarded for the attention of our:
Support Desk
Email: storeorders@bmtechworld.co.za
Telephone: 082 893 5780
Important: The email should specify the details of your request and our service desk will advise of the steps that you will need to follow.
