Delivery Policy
Delivery Terms & Conditions
Our Company
BM Technologies “Service Support” and “Dispatch Center” are well provisioned to provide customers with a flawless and streamlined service experience tailored for to ensure both efficient and speedy processing of all order received through our online store. Our team collectively appreciates and understands the importance of customers receiving their parcels as quickly as possible.
Albeit the case; we do wish to bring to your attention that there may be instances and a number of factors that affect the overall Delivery Lead Time or Order Turn-around Time of orders placed through our platform.
These factors may at times result in unforeseen delays with processing and finalization of orders and/or delivery. We thereby humbly ask for your patience and understanding.
- BM Technologies uses reputable national “Courier Service Providers” to ensure efficient processing and delivery of all product orders placed through our e-commerce platform and to ensure that they get to the door steps of the intended purchuser as speedily as possible.
- We utilize systems that ensure that every parcel that leaves our “Dispatch Center” is allocated a “Tracking Number“, which is used to track progress of the customer’s order and estimated delivery lead time of their parcel effortlessly.
- For each parcel booked through our preferred courier service providers. The system automatically updates all orders with a unique tracking number as well as sends out a notification to the customers preferred communication method either via”Email” or “SMS” or “WhatsApp”.Â
- Once the parcel is allocated to our courier service provider. The customer will also get regular updates about their parcel delivery progress so that they can be prepared and able to time it’s ETA (Estaimated Time of Arrival) and the “order tracking email notification” will have a link which the customer can use to query the delivery progress at any given time.Â
- Delivery lead times do vary slightly depending on the customer’s delivery address. We typically deliver within 3-5 working days anywhere in South Africa. However, occasionally parcels may have slightly longer delivery times because the customer’s location may be in an outlying area.
- If you haven’t received your order after 5 days, please get in touch with our “Sales Support Desk” on e-mail: storeorders@bmtechworld.co.za or call us on our Support Line: 082 893 5780 to speak to one of our friendly Support Staff.Â
- Our “courier service providers” only deliver during week days between (08h00 AM and 17h00 PM). We don’t deliver on “Weekends” and “Public Holidays”. It’s best for you to give us the address where you’ll normally be located between (08h00 AM and 17h00 PM) during the week.Â
