Refund Policy
service backed by
100% money back guarantee
Our Company
BM Technologies welcomes returns and refund requests of any product purchased from our “online store” or through any other related “distribution channels”. Returns/refund request must be done wihin 7 (seven days) from the date of delivery and will be subject to the following terms & conditions.
(1) You have changed your mind about your recent purchase.
(2) The purchased product/s was/were wrong or incorrect item/s.
(3) The product is an “Unwanted Gift” and remains intact.
(4) The purchased product is defective or has a “Technical Fault”
(5) There are concerns about “the quality” of the “returned product”.
BM Technologies Black Friday Sale normally runs from mid and ends on the 30 November.
All combo deals, discounted and on sale items are not eligible for returns, exchange or refunds.
Customers must contact our customer services team within 24 Hours of the purchase to determine eligibility for any alterations on orders placed.
Gift card purchases, free gifts, on sale, promotional and/or combo deal items may not be eligible for return or refund.
Return of free gifts, on sale and/or promotional items may only be granted if delivered items are damaged or defective.
- Refunds will be done electronically via EFT: Electronic Funds Transfer intto a bank account nominated by you “the customer” . In certain circumstances where possible. BM Technologies may elect to effect a credit card transaction reversal.
- Refunds may take between 10-14 working days to process.
- BM Technologies will not be liable for any bank charges, taxes, interest and/or any other fees that may be levied by your financial institution against you for the processing of the refund.
All requests for Refunds” requests must be forwarded for the attention of our
Accounts Desk/Finance Desk. Email: accounts@bmtechworld.co.za
Important: The request should indicate in the subject line: Refund Request-Order Number/Invoice Number, First Name & Surname and specifying the details of your request in detail in the body of the email.
Once all internal processes have been validated and confirmed as complete (Returns, Inspection, Exchange) our Finance Representtive will advise of the steps that the customer will need to follow and/or documentation required where necessary.
